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PC does not detect any wifi - Qualcomm Atheros QCA9377 network card problem

Posted: 24 Jun 2020, 12:49
by fedora
Hello,

I have a friend who asked me to fix his wifi problem. It does not detect any wi-fi card, even with a linux usb stick. I however tried to download the driver on another pc then to transfer it by USB key on his, then I installed and it does not work. By cons the exclamation mark has disappeared in the device manager, on the network card.

PC: Asus E402Y.
Network card: Qualcomm Atheros qca9377.

Thanks!

Re: PC does not detect any wifi - Qualcomm Atheros QCA9377 network card problem

Posted: 25 Jun 2020, 12:09
by roza
Looks like hardware problem.
Could you please your local Asus Service Point?
Is it new?

Re: PC does not detect any wifi - Qualcomm Atheros QCA9377 network card problem

Posted: 26 Jun 2020, 09:22
by fedora
Thanks, roza.

We filled RMA case yesterday.