Samsung Galaxy J7 Missed Files

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jrouge
Posts: 25
Joined: 29 Sep 2019, 13:15

Samsung Galaxy J7 Missed Files

Post by jrouge »

Hello,

After connecting my sister's Galaxy J7 to my computer, I notice that there is no file accessible in the different folders (DCIM, etc.) despite having validated the access authorization.
I then decide to look in the phone but with amazement, no more files are present in these different folders. The files were all present before I connected the phone to the computer.
As the phone's memory is still full, I'm assuming the files are indeed present but become inaccessible for some reason.

Have you ever had this problem ?
Is there a solution?
It is imperative that I do not delete any files.

Thank you!
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roza
Posts: 339
Joined: 09 Dec 2018, 15:43

Post by roza »

jrouge, hello!

Please let us know more details about your phone / firmware / android version / etc.
And desktop / laptop OS version.

Thanks.
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