I have a problem. Could you please help me?
I have a Lenovo SSWindows10 laptop. I work from my pc as a operator.
I am using x-lite as a softphone. When I make calls, I can hear very well, but the other person understands every 10 word or nothing at all.
My audio device is connected to smartaudio which I think is not compatible. I installed realtek but it does not appear in the device manager. Only the conexant appears as the default device. While the realtek is well installed.
I have been in the settings, tt is ok according to Windows, updated the drivers, same.
Can you help me please or are there other audio devices other than realtek and conexant?
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Hello!
1. Make a right click on both devices, Audio and Realtek.
2. Then Click Uninstall
3. Then Click on -> Action
Scanfor changes on the hardware.
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I had same problem.
I've solved it via restore point as Roza mentioned.
The problem is connected with windows automatic drivers updates.
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