Thomson NEO14-32WC Wi-Fi doesn't work after Windows 10 Update/Reset

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fedora
Posts: 60
Joined: 01 Jan 2019, 08:30

Thomson NEO14-32WC Wi-Fi doesn't work after Windows 10 Update/Reset

Post by fedora »

Hello!

Today I appealed to you as experts in Windows 10 and thus referred me to a possible technical solution. By the way I recently reset a Windows 10 operating system from a Thomson NEO14-32WC computer except that I did not save the drivers before reinstalling the operating system because I was convinced that this was not necessary since it would be included in the ISO that I used (as is the case on MacOS or some Linux Distro). It was not the case so I now find myself with a computer which has totally lost all the drivers like wifi, sound and others (see pic 2 and 3) and therefore I cannot (technically) connect to the internet because there is no wifi driver and the computer no has no Ethernet port, which would allow online diagnostics.

So I come to you because I am sure that someone among you would have the necessary expertise to solve this technical problem and would be kind enough to share your know-how a little.

Thanking you in advance, I want to wish you a good day.
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roza
Posts: 339
Joined: 09 Dec 2018, 15:43

Post by roza »

Hello!

Do you have restore point? Or it was clean installation?
fedora
Posts: 60
Joined: 01 Jan 2019, 08:30

Post by fedora »

No, I haven't :(
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roza
Posts: 339
Joined: 09 Dec 2018, 15:43

Post by roza »

Hi!

You have 32/64 bit Win 10?
fedora
Posts: 60
Joined: 01 Jan 2019, 08:30

Post by fedora »

I have Win 10 Pro x64 bit.
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roza
Posts: 339
Joined: 09 Dec 2018, 15:43

Post by roza »

It should work without any drivers.

Try to use restoration point if you have one.
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