Loss of sound

[meri]

Hello,

I've HP PC and Windows 10 installed.
The sound works randomly. It works, then 10 minutes later, more sound. Sometimes it works, sometimes not! I checked the connections, it's ok. Device manager, ok. Driver update, flush. Check sound parameters, ok. I returned to a previous backup point, and I was happy because it worked. Now it starts again … I feel like it's when it goes to sleep.
What can I do ?

Thank you.

[roza]

Hello,

If the problem persists:
Windows key + R
Tape -> devmgmt.msc and OK.

What do you have in audio, video and game controllers?

Give the no. audio card hardware identification
Look there -> Find the ID number of a device
Send us number in your next message.

What is no. of the exact model of the HP?

Windows 10 is 32 or 64 bit?

[meri]

The sound still works, but I still went to see what you told me ...

The audio card is a "Realtek High Definition Audio". Its identification number is HDAUDIO \ FUNC_01 & VEN_10EC & DEV_0662 & SUBSYS_103C2ABF & REV_1001.

The exact model of the tower is HP Pavilion P6-2051FR.

There were before Windows 7. I upgraded it with the free update of Windows 10. It is a 64 bit.

[roza]

Click Windows key + R.
Tape -> devmgmt.msc and OK.

Go to Audio, video and game controllers
Right click on -> Realtek High Definition Audio
Uninstall (the device).

Click Windows + R.
Tape -> control panel and OK

Programs and Features.
Uninstall -> Realtek High Definition Audio, if present
Restart the pc.

Download and install this driver ->Realtek

[meri]

roza, thank you!