AlienWare M17X R4 Almost No Keyboard Keys Work

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baichi
Posts: 31
Joined: 15 Dec 2018, 10:23

AlienWare M17X R4 Almost No Keyboard Keys Work

Post by baichi »

Hello,

Some keyboard keys no longer work, I tried several manipulations of the system (uninstall the keyboard driver, update drivers, system updates, reinstall the OS, disable everything in the ergonomics options, BIOS update ...) but without success.

I then replaced the keyboard by dismantling the computer but the result is the same with the new keyboard. Only an external keyboard works properly.

The computer is an Alienware m17x R4.

Thank you in advance for your help.
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roza
Posts: 339
Joined: 09 Dec 2018, 15:43

Post by roza »

Baichi, hello!

What OS you have?
baichi
Posts: 31
Joined: 15 Dec 2018, 10:23

Post by baichi »

I've Windows 10 x64 Bit installed.
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roza
Posts: 339
Joined: 09 Dec 2018, 15:43

Post by roza »

Baichi, hello!

This device is not supported by Win 10.
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